1. To go to a specific location in a document we use
B.Bookmark
C.HTML
D.None of the above
2. In an exam, Amir scored 64 percent, Masood scored 36 percent and asif 44 percent. The maximum score awarded in the exam is 800. Find the average mark scored by all the three boys
B.364
C.324
D.520
Average mark scored by all the three boys = [64/100 (800) + 36/100 (800) + 44/100 (800)] / 3 = 384
3. How can we create a customer-friendly atmosphere
B.Project a positive attitude
C.Ignore them
D.None of the above
4. The average height of 35 boys in a class was calculated as 180cm. It has later found that the height of one of the boys in the class was wrongly written as 166 cm whereas his actual height was 106 cm. Find the actual average height of the boys in the class
B.178.29 cm
C.179.38 cm
D.178.39 cm
Solution: Calculated average height of 35 boys = 180 cm. Wrong total height of 35 boys = 180 * 35 cm. This was as a result of an actual height of 106 cm being wrongly written as 166 cm. Correct total height of 35 boys = 180 * 35 cm – 166 cm + 106 cm = 180 * 35 cm – 166 cm + 106 cm/35 = 180 cm – 60 /35 cm = 180 cm – 1.71 cm = 178.29 cm
5. Which of these is a common reason customers complain to a business?
B.Dissatisfaction with a product
C.Boredom
D.Friendly helpful staff
6. Move to next cell in row in Ms Excel
B.Shift
C.Space
D.None of these
7. Which of the following is not a way to create a new presentation
B.From scratch (create a blank presentation)
C.Using a template
D.Using the auto content wizard
8. _______is a person’s feelings of disappointment or pleasure that result from evaluating a product’s perceived performance to their expectations.
B.Customer satisfaction
C.Customer value
D.None of the above
In general, satisfaction is a person’s feelings of pleasure or disappointment that result from comparing a product’s perceived performance (or outcome) to expectations.
9. What do KPIs determine about initiatives
B.They take a lot of vacation time
C.They are liked by everyone
D.Their success
10. The bank reconciliation statement is prepared by
B.Auditors
C.Customer's Accountant
D.None of the above
Bank reconciliation statement is generally prepared by the customer of the bank or the bookkeeper of a company with the purpose to compare the bank's records with the company's records.
11. What is the most important asset a company has besides customers
B.Buildings
C.Employees
D.Machinery
Therefore, employees are the most valuable assets an organization has. It's their abilities, knowledge, and experience that can't be replaced. So, going forward, organizations need to place emphasis and importance on the contribution that employees that they have in order to propel themselves ahead.
12. Customers pay a fixed amount, usually monthly, to get some type of service. This is an examples of ________ Digital Business Model
B.Transaction Fees
C.Subscription Fees
D.Licensing Fees
13. Good manners are what we
B.do
C.don’t do
D.All of the above
14. What happens when you do not see the big picture?
B.Opportunities are focused
C.Growth is enhanced
D.Nothing
15. New and revised products may be tested through
B.Product life cycle
C.Family brands
D.Marketing research